This eight-month certificate program will provide you with principles and skills to effectively manage the public and work in emergency services and perform under stressful conditions. An emergency services communicator is often the first person involved in responding to members of the public during times of distress and crisis. Your training will combine professional knowledge and practical scenarios related to the important role of 911 and emergency communicators. You will learn how to record and analyze data received from calls, and how this critical information can direct the response to an incident. This program uses blended and online strategies across our curriculum to deliver innovative and flexible learning.

Upon completion of required hours and professional exams, you will have the opportunity to qualify for the Public Safety Telecommunicator certificate offered by the Association of Public Safety Communications Officials (APCO).

Graduates of Ontario Police Foundations programs are eligible to receive four courses as credit towards the 12 courses required for the certificate in Emergency Services Communications.